Service Outline
This outline explains how CopperLarks Coffee Vans provides and manages its mobile coffee services across Bristol and surrounding areas. By booking with us, you agree to these terms in full. The document follows UK consumer and business fairness standards.
Bookings
All bookings are confirmed in writing, either by email or message reply. We review details such as location, expected guest numbers, and power availability before confirming. Once agreed, we reserve the requested time slot and begin preparation.
Payment
Payment can be made by invoice, bank transfer, or card link prior to service. Deposits may apply for larger events. Receipts are issued upon completion. We do not store card details; payments are handled through secure third-party processors that comply with PCI-DSS standards.
Cancellation
Cancellations within 48 hours of the scheduled service may incur a partial charge to cover preparation and travel costs. For outdoor events affected by severe weather, we will coordinate a suitable reschedule at no added cost when possible.
Service Conduct
Our staff operate professionally and follow site safety procedures. We manage all waste, cleaning, and electrical connections with care. Access routes and parking must be confirmed by the client prior to arrival to ensure smooth setup.
Liability
CopperLarks Coffee Vans maintains public liability insurance appropriate for UK mobile catering operations. We take reasonable steps to avoid disruption or damage at every event. However, we are not responsible for issues beyond our control such as power cuts, road closures, or severe weather conditions.
Data & Privacy
Any client data collected through bookings is handled under our Privacy & Data Notes. We comply with the UK GDPR and keep only minimal records required for communication and accounting.
Contact
- Email: [email protected]
- Phone: +44 1176 439 582
- Address: 12 Colston Avenue, Bristol BS1 4ST, England
CopperLarks Coffee Vans reserves the right to update this outline periodically. Revisions will be posted here with updated effective dates.